I walked into this Sprint/Nextel store that was close to a metro stop. It looked professional. I even got help right away and talked a very competent guy! Although, there were issues, partially mine, when I tried calling the manufacture. I thought it was kind of like when you call somewhere and while on hold, they tell you that there is information on the web site that you can access faster... often that is just to confuse people so they have to call back later anyway.
So, I get back in line to pay to have a technician look at the phone which was one of the options I got at the start. Well, I got this incompetent woman who had to "diagnose" the issue. She could not even put the battery in to see that my phone did not work! After ashamedly cursing, she finally did what I told her to do when I first talked to her. Did I mention her English was bad too?
When I went back to pick up the phone, at first I honestly felt they where making me wait because I was so rude to the lady. When I finally got help, I just demanded my phone back. They could not fix it, go figure.
When I called in to the manufacturer later, I was expecting somewhat of a fight. I was surprised when I did not. I suppose I should not have been surprised... They weren't Sprint!
Posted by Michael at December 14, 2006 12:31 PM